Shipping & Delivery Policy

Processing & Shipping

  • Orders are processed within 1-3 working days (Monday - Friday).
  • Once dispatched, shipping takes approximately 4-10 working days (Monday - Friday).
  • You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.

Order Cut-Off Time

  • Orders must be placed before 17:00 GMT to be processed within the stated timeframe.

Delivery Information

  • We offer free delivery on all orders within Australia.

Delays

  • Your order should arrive within 5-13 working days (Monday - Friday).
  • If it hasn’t arrived within this period, please allow an extra 2 working days before reaching out.
  • Should further delays occur, contact us at info@clair-fashion.com for assistance.

Cancellations

  • If you need to cancel an order, please email us at info@clair-fashion.com as soon as possible.
  • Cancellations cannot be processed once the order has already been prepared for dispatch.

Damaged or Incorrect Items

  • If you receive an incorrect or damaged item, we sincerely apologize.
  • Please email photos of the issue to info@clair-fashion.com and we will promptly resolve it by sending you the correct item.