FAQs

1.What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

2.What are your business ours?

Monday to Friday 9am to 7pm (GMT+01:00) Central European Standard Time (Amsterdam)

3.How can I contact Toolbox Supply?

    4.What is the mailing address from Toolbox Supply?

    Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, the Netherlands

    5.When will I hear back about my email inquiry?

    We typically respond to emails within One business days

    6.What payment methods do you accept?

    You can purchase on our website using a debit or credit card.

    We additionally offer support (Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, JCB).

    You can chose these payment methods at checkout.

    7.What if I'm not home?

    If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

    8.Can I exchange an item?

    We allow exchanges, and they are subject to the same rules as refunds.

    When preparing your return with our support, please make sure to mention that you'd like your item to be exchanged for a different item.

    Contact Information:

    Phone: +31 647 341 757 

    Email: info@clair-fashion.com

    Address: Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, the Netherlands